BC Plant Health Care
Surrey, BC, Canada
Assistant District Manager
The Assistant District Manager is a role which supports the District Manager(s) and Operations Manager in the acquisition of customers, assessments, sale of services, scheduling of work, and supervision of their subordinates. As this is a management role, they are expected to be subject matter experts in all aspects of arboriculture and safe work practices, to lead by example and act as a mentor and motivator for their peers.
This position is a combination of sales, office administration, supervision, and quality control. The main priorities are to quote and sell clients our arboriculture services, perform tree risk assessments and analysis, ensure safe work procedures are being followed by crews, assist in scheduling work, and supervise their subordinates.
Sales and Customer Acquisition
Meet with residential, commercial, municipal, and other clients to provide assessments, quotes, and professional guidance on their arboricultural needs.
Use a proactive approach to achieve required sales goals.
Be familiar with local competitors, marketing campaigns, and sales materials/strategies to meet sales goals.
Analyze sell-through information to project seasonal sales, and identify inconsistencies.
Perform sales forecasting and recommend forecasting revisions.
Cross-sell and up-sell clients to provide more comprehensive tree services.
Support the acquisition and retention of customers.
Understanding of financial aspects of operations and accurately quoting/scheduling accordingly.
Represent and promote the company and services.
Administration and Scheduling
Effectively quote and prepare proposals for customers.
Accurately forecast manpower and resources needed to complete work to be sold.
Prepare quotes, work orders, and arborist reports for clients.
Coordinate, delegate, and assist in allocation and scheduling of work across districts.
Assist in the coordination and use and maintenance of company vehicles and equipment.
Provide feedback and guidance in organizing office workflow to ensure efficiency, accuracy, quality of work, and profitability.
Participate in 24-hour Emergency Paging System responsibilities.
Demonstrate a high level of competency and adherence to ANSI Z133 and company safety policies and procedures.
Lead crews by example through monitoring performing all arboricultural services to the highest level of safety and efficiency.
Visit various crews/sites and perform safe work observations.
Provide immediate feedback from safe work observations and discipline for violations when necessary.
Participate in weekly safety meetings with crews, propose topics of discussion.
Perform tree risk assessments/other consulting tasks.
Supervision and Mentorship
Act as a mentor for assigned coworkers, check-in with them regularly.
Schedule periodic performance reviews with mentees.
Act as a coach to facilitate work improvements in safety, quality, and efficiency.
Promote positive work relationships and company culture.
Encourage employee personal and professional development through guidance and suggestions for further training and education.
Recognize and praise positive work behaviours.
Offer constructive feedback on areas of improvement on employee performance, attitudes and behaviours.
Create goals in collaboration with mentees to measure performance against.
Must have at least two years of sales experience in arboriculture and/or horticulture.
Must be an ISA Certified Arborist.
Must have ISA Tree Risk Assessor Qualification.
Must possess a Class 5 Drivers Licence with Air Brakes endorsement and without serious contraventions, able to drive company vehicles including trucks.
Knowledge, Skills and Other Attributes:
Excellent verbal communication skills.
Proactive approach to personal and career growth.
Build rapport with crews and clients.
Professional and persuasive written communication.
High attention to detail and accuracy.
Proven incident investigation skills and techniques.
Collaborative and supportive of team members.
Sensitivity to deadlines and time management.
Strong interpersonal skills with crew/clients.
Flexible with extended hours of work.
Ability to delegate, prioritize and multi-task.
Effectively lead and motivate others.
Intermediate computer skills in MS Office and other reporting software(s)
Acts as a safety ambassador to promote a strong safety-focused company culture.
Reports To: District Manager, Operations Manager, Owners.
Direct/Indirect Reports: General Foreman, Arborists, Apprentices.
External Reports: Customers, Municipalities, Suppliers, Contractors, and Third-Party Organizations.
Can vary depending on sale sites, work site locations and projects acquired by the consulting team. Outdoor work sites can vary throughout BC Lower Mainland and beyond.
Work time is heavily weighted on visiting prospective worksites, and performing safe work observations, with office time preparing quotes, work orders, reports, administrative duties, and attending all safety and manager meetings.
Physical fitness is an asset and ability to safely ascend trees is necessary.
$66,000 - $71,000 annually, depending on experience.
Annual performance bonus.
Self Directed Benefits Package
Medical, Dental, and Insurance Options
PPE Safety Allowance
Education/Professional Development Allowance